FAQ

  • DO I NEED TO MAKE AN OPEN PLAY RESERVATION?

    We highly encourage everyone to reserve their OPEN PLAY session to guarantee their spot. We have a limited capacity to provide an optimal play experience without being over-crowded. If our play area is at capacity, you are welcome to take a snack break in the café while you wait for your turn.

  • WHAT ARE YOUR OPEN PLAY HOURS?

    These are our most recent hours as of September 2024:
    Monday 9:30 am - 4:00 pm
    Tuesday 10:00 am - 6:00 pm
    Wednesday 9:30 am - 4:00 pm
    Thursday 9:30 am - 4:00 pm
    Friday 9:30 am - 4:00 pm
    Saturday 10:00 am - 12:00 pm (or varies)
    Sunday Closed

    Saturday Afternoon & Sunday: Private Party Venue

    Our most accurate hours are posted weekly in our pinned posts on our social media pages.

  • HOW MUCH DO I PAY TO PLAY?

    We charge $8 plus tax for the each child, beginning at 6 months to 6 years old. Children under 1 are free WITH a paid sibling. Adults are always free! Each play pass includes re-entry for the entire day. We have plenty for even very young babies to do, even if they’re not yet crawling, in our 18 months & under section!

  • I HAVE MULTIPLE CHILDREN, DO I HAVE TO PAY THE SAME RATE FOR ALL OF THEM?

    Each playing child is $8. Children under 1 year old are free with a paid sibling. Sibling helpers (age 7+) are free. Save money by purchasing a 5 or 10 pack of play passes HERE.

  • I LIKE THE IDEA OF THE PARENTS LOUNGE, BUT WHAT IF I WANT TO USE THE PLAY AREA WITH MY CHILD?

    That's great! We encourage parents to play with their child as much as they like, and have full access to the play area. If your child is more independent, enjoy our comfy parents lounge where you'll still enjoy full view of the play area!

  • WILL KIDS OR PARENTS HAVE TO TAKE OFF THEIR SHOES?

    Our play area is strictly SOCKS ONLY. No shoes, no bare feet! This allows our little crawlers to explore freely & for our group activities. We are required to keep our feet covered at all times. Non-slip socks are required for infants and children! But don't worry if you forget, we have non-slip socks for $3, available in all sizes.

  • AT WHAT AGE DO YOU START CHARGING CHILDREN TO PLAY?

    Our rule is if your child is playing, we ask you to pay for them to do so. Children under 1 are free with a paid sibling- otherwise we begin charging at 6 months. Our play area is geared towards babies, toddlers, and preschool-aged children- which is why we charge for these age groups specifically.

  • I HAVE A CHILD THAT'S OLDER THAN 6. CAN THEY COME TOO?

    Of course! We welcome children that are outside of our play area age group free-of-charge. While not permitted to use any of our play equipment themselves (no exceptions) they can help a younger friend or sibling play. If your child is playing, we ask you to pay for them to do so. If they abuse the play equipment, however, we will ask them to exit the play area and instead sit in the lounge.

  • CAN WE BRING IN OUR OWN SNACKS OR FOOD?

    Yes! We will have wholesome snacks and finger foods available for purchase, but we are also parents and understand that our offerings won't work for everyone. We do ask that all beverages (other than bottles and water, of course!) consumed at our facility are purchased in our café. We will have complimentary water, and warm water for safely warming bottles. While we are not a nut-free facility, we ask that you DO NOT bring in any food with nuts or traces of nuts for the safety of our other guests, and please wash hands before playing. You also may NOT bring in a birthday cake or cupcakes during open-play hours.

  • I HAVE AN INFANT, DO WE PAY TO PLAY AS WELL?

    Siblings under 1 are FREE. As long as you have purchased a ticket for the older sibling, they can come and explore our 18 months & under section! Otherwise, we begin charging at 6 months.

  • IS THE PLAY PASS GOOD FOR THE DAY?

    Yes, once you purchase a play-pass, you can stay and play as long as you like, during open hours. ALSO INCLUDED is same day re-entry, because we understand that many little ones can only enjoy playing in shorter intervals.

  • I'M BREASTFEEDING, WILL YOU HAVE ACCOMMODATIONS FOR ME?

    We encourage you to feed your child wherever and however you feel comfortable, but please ask if you would like more privacy.

  • WHAT IF WE LEAVE SOMETHING BEHIND?

    We are not responsible for any lost or stolen items. Please do a double-check before you leave our facility! We do have a lost and found by our cubbies that is donated weekly. If you did leave something, please call us and come retrieve it as soon as possible, within the week!

  • CAN I USE MY FRIENDS MEMBERSHIP CARD, OR GIVE MINE TO A FRIEND TO USE ?

    No. Memberships MUST be used within an immediate family ONLY. You may not allow other families to use your passes at any time, even if they are visiting with you. They will need to fill out their own agreement and purchase whichever pass they like.

  • DO YOU ACCEPT CASH & CARDS?

    Yes, we accept cash and all major cards including American Express. We do not accept personal checks and we are NOT able to accept bills over $20 at any time. We have a $5 minimum purchase requirement with card.

  • CAN I HAVE MY CHILD'S BIRTHDAY PARTY DURING NORMAL BUSINESS HOURS AT THE CAFE WITHOUT GOING THROUGH THE BOOKING PROCESS?

    No. We do not allow parties of any kind during our normal business hours. We, of course, allow birthday "play-dates" where guests may bring in gifts, but we draw a strict line at bringing in any outside catering, decorations, or re-arranging tables in the cafe to accommodate your "party". Doing so may result in you being asked to leave. Check out our special Open Play Birthday Add-On Here.

  • DOES YOUR FACILITY ENFORCE A PLAY-AREA CAPACITY?

    Yes! We make sure the play area is as comfortable and safe as possible at all times. Please be sure to make an online reservation to help us maintain an optimal play environment.

  • CAN I ONLY STAY FOR THE PLAY SESSION I RESERVE/ARRIVE DURING?

    Our 2 hour play sessions will only be enforced if we are at capacity. If a play session is not full, you are welcome to stay as long as you’d like :)

  • CAN YOU PAY FOR CLASSES OR EVENTS AT THE DOOR?

    All classes and events require online registration. Please see our calendar for more details and registration information. This helps us plan ahead and make sure our events do not get too crowded!

  • WHERE CAN WE PARK?

    Click here for parking information.

  • WHAT IF I CAN'T MAKE MY RESERVED PLAY SESSION?

    Customers may reschedule within a 7-day window from the date of their original reservation, subject to availability. Please contact us to request a change. Reservations are non-refundable and may only be rescheduled one time.