You can visit our self-booking system here: Book My Party!

Yes! We have two high-chairs for you & your guests to utilize.

We always recommend (but for large parties especially) that hosts put all food out on the food counter just before guests arrive. Some guests will arrive hungry, and some will have just eaten, depending on the timing of your event. Allowing guests to graze as they become hungry (or when their little ones need a break from playing!) ensures that all guests will have a seat when they choose to eat and avoids congestion around the serving area.

Yes! You can bring homemade food, store bought food, and/or outside catering. Please let us know if you have any specific needs such as outlets for crock pots or if you will be bringing warming trays.

Yes- but PLEASE be responsible and sensible. Per your contract, you are responsible for serving your guests. We are unable to serve alcohol and are not responsible for monitoring guests’ drinking or their behavior. We are not responsible for monitoring underaged drinking.

Just a few! Refer to your party contract (which is sent 10 days prior to your event) for details, but the big ones to note are: 1) we don’t allow anything to be taped onto the painted walls (non-painted surfaces like counters and windowsills are just fine, though, and we have plenty of those!) and this includes command strips, sticky tac, or ANY adhesive. We do have a designated space for backdrops that fit 5’x7’ backdrops. 2) We do not allow piñatas due to our ceiling structure. Pull-string pinatas are OK but they can’t be hung- someone will have to hold it! And finally, 3) We do not allow any unnecessary rearranging of furniture or existing wall decor.

You can pay your final balance on the day of the party before you leave. If you’d like a detailed receipt you can request one at any time! We accept cash or credit cards. We do NOT accept personal checks. You may tip (optional) in cash or on a credit card.

You can arrive 30 minutes before your party begins to set up, and our party assistant(s) can help!

Nope! All of our parties INCLUDE a totally private rental of our entire facility. Yay!

ALL guests entering our facility will be required to wear socks in the play area. We also have shoe covers upon request. $3 Non-slip socks for all sizes are available for purchase.

YES! Every party is staffed with a trained team members and our entire cafe menu will be available to order. There are 3 choices to structure this (please let your host know which you prefer):

1) You can purchase unlimited drip coffee - specialty drinks are not included in this

2) You can have guests pay for their own order if they would like a drink (most common)

3) You can add guests’ orders to your party tab

Yes, all party guests will be required to have a signed waiver of file. You can send a link to the waiver form here.

CANCELLATIONS

• Client Cancellation received at least 14 days before event date- Client receives full refund minus $150 non-refundable deposit.

• Client Cancellation received less than 7 days before event date- (and Play Grounds remains available for parties) – no refund.

RESCHEDULING (one-time rescheduling, must occur within 2 month of the original event date)

• Client Reschedule Request received less than 7 days from event date - Amount paid is non-refundable, but fully transferrable to be applied to a different date within 2 months of original planned date OR placed on a gift card that can be applied to any purchases with Play Grounds.

Yes! You are welcome to drop off your decorations any weekday prior to your party during our business hours. Please just give us a heads up!

We offer a Party Decoration Setup add on starting at $25. Drop off your decorations the week before the party (at least 24 hours in advance) and we'll take care of the rest. Pricing adjusts based on the extent of your decor.